Returns and Refunds

How do I return my phone?

If you wish to return your phone for a refund, you can do so within 30 days of receiving it. However, if you're unsatisfied with your phone or are experiencing issues with it, we suggest you send it to our warranty service and we will absolutely solve the issue for you!

To return your phone please visit our Returns Portal

Also disable the Find My iPhone feature, otherwise we cannot access the phone. This is done in Settings > Your Name > iCloud > Find My > Find My iPhone. For iOS versions older than 13.0, go to Settings > [Your name] > iCloud. Or, you can log into and remove the phone from your Apple ID account. 

Then erase the phone, pack it carefully using the NaijaPhones box and a padded envelope, for example, and stick the prepaid DHL return shipping label on the package. We recommend booking a DHL collection using the waybill number found on the label. Do not post the package via any other courier or the post office, as secure delivery cannot be guaranteed.

Please note that if the phone has been physically damaged your right to return is voided. If you don't have the shipping label or if you have any questions, please contact our customer service or dial +234 805 888 0682